Housing Officer

Emergency Housing Officer

Wembley

Job Role

The Emergency Housing Officer deals with the day-to-day supply of emergency accommodation as well as the placement of households in urgent housing need into emergency accommodation. The officer will also be responsible for verification of occupancy of emergency units, cancellation and movement of households within available units to achieve best use of nightly paid accommodation. The team works closely with the housing benefits service to ensure maximum take-up of benefits to households placed in hotels, hostels and other emergency accommodation schemes.

Principal Accountabilities

Make a positive contribution to the delivery of the service, this will include working flexibly and positively to achieve the objectives of the Council.

Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability.

Manage a customer focused service and the effective use of resources.

Ensure that the Council's overall vision, values and ethos are central to the requirements of the service.

Support effective working relationships and act as an ambassador and advocate with external organisations.

Keep up to date with developments in service delivery and best practice to ensure the service performs effectively and to the highest standards.

Make appropriate bookings and allocations to hotels, hostels and other emergency accommodation.

The postholder will select suitable households against agreed allocation criteria and taking into account particular medical, vulnerable and area restrictions. 8. Ensure that all bookings and allocations are made within agreed timescales and assessing affordability when considering clients for emergency accommodation in accordance with the overall benefit cap.