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18 Recruitment have an excellent opportunity for an experienced Resident Liaison Officer to join their clients team in Birmingham on a permanent basis.
Work will be working on kitchens/ bathrooms/ EICR contract in the Midlands.
The Resident Liaison Officer will be responsible for
- Visiting residents in their homes and advising them on when and what work is being carried out and how it effects them
- Act as the main point of contact and deal with any problems/queries that the resident may have
- Attending and chairing resident forum meetings to advise residents of works being carried out
- Support customers, responding to their requests
- Liaise with site and head office to resolve any resident issues.
- Collate data from residents
- Identify opportunities to improve processes where possible
- Comply with all legal obligations, including Health and Safety
- Pre-entry visits and company inductions
- Collect resident agreement/approval forms
The ideal candidate will have:
- Experience in a similar role
- The successful candidate will need an in date CSCS card
- A driving licence and access to thier own vehicle
- Be IT literate - experienced at using Microsoft Teams.
Working hours are Monday - Friday 8am - 5pm.
Immediate start available for the right candidate.
